If you cancel during the minimum period you may need to pay an Early Disconnection Fee, including where you move to a property outside of the Virgin Media Network area — this is because you will be asking to cancel your services early. The Virgin Media network does not cover all of the UK — please use our post code checker by clicking here to check availability. You can find out more details on the Early Disconnection Fee and process by visiting the Legal Stuff section of the website here.
For the full terms and conditions please click here. You may choose to receive a paper bill instead. If you choose a paper bill, we may charge you an additional amount for this service, which we will tell you about when you request the change. Payment may be required in advance. Your first bill includes the charge for the month you join from the day you join , plus one month in advance. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff. Call within 14 days of service activation to cancel and we'll refund the first month's charge and any installation charge.
You will only be charged for transactions calls, texts, purchases, service upgrades occurring after activation. Statutory rights not affected. See terms and conditions. Equipment remains property of Virgin Media. If you take cable and mobile services from us, you will receive separate bills for your cable and mobile services. Weather: Satellite and aerial signals can be affected by extreme weather. See virginmedia. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia. Call costs from other networks and mobiles vary.
Virgin Phone installation will take longer. May not be used in conjunction with any other offer unless stated by Virgin Media. Availability subject to stock and colour of the device may vary.
One reward per household. We reserve the right to withdraw the offer at any time. Prices are subject to change. You must provide an email address when you sign-up. If your email address is not provided or is not valid you will not receive the reward. You will not be entitled to your reward if you cancel your services or downgrade to a bundle lower than Broadband and phone prior to installation or before the end of your day Customer Satisfaction Guarantee period. No cash or other alternative.
Any remaining balance will be applied to subsequent bills until the credit is used. You will not be entitled to your reward if you cancel your services or downgrade to a bundle lower than the Bigger bundle prior to installation or before the end of your day Customer Satisfaction Guarantee period. Subscription required. Auto renews unless cancelled. Mobile SIMs available with a range of packages, price stated includes 2GB mobile data, unlimited mins and texts.
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Virgin Mobile customers: the app will work on a device where a Virgin Mobile SIM is present and setup has been completed. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. Virgin Fibre customers can use the Connect app on up to 7 devices at any one time and benefit from Virgin Media's WiFi hotspots whilst out and about.
For setup: Mobile data connection required for Virgin Mobile customers. Internet mobile data or WiFi connection required for Virgin Fibre customers. UK only.
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Experience varies by location and number of users. Terms and conditions apply. Eligible customers can receive 1 WiFi Booster per customer, available through the app.
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Eligible customers can receive a second Booster by contacting our service agents. Monthly charge will apply if you downgrade to an ineligible Virgin Fibre package. All equipment remains the property of Virgin Media. It must be returned to us upon request or a charge will apply. Hub 3 required. You can choose a delivery date online and an order confirmation will be sent to you via email. Delivery dates are subject to availability and could take over 30 days in busy periods.
Promotion can be withdrawn at any time and is subject to stock availability. Home environment, device limitations, number of users and time of day may also affect WiFi performance.
Kit remains property of Virgin Media. Minimum term applies to your cable service, check basket for details. M50 Fibre Broadband average download speed 54Mbps. Broadband only.
If you cancel your service during your minimum term an early disconnection fee will apply. If you upgrade any aspect of the service, standard pricing will apply to that upgrade.
Virgin Media reserves the right to withdraw or amend the pricing if you change any part of your package. Virgin Media reserves the right to withdraw this offer at any time.
Top Virgin Media deals
Offer may not be used in conjunction with any other offer unless stated by Virgin Media. M Fibre Broadband average download speed Mbps. Gig1 Fibre Broadband : New customers only. Gig1 Fibre Broadband average download speed Mbps. Downgrading a service in your bundle may result in loss of bundle discount.
M Fibre Broadband and Phone : New customers only. Offer ends 16th September Gig1 Fibre Broadband and Phone: New customers only. Premium add-ons such as Sky Cinema are available at extra monthly cost. Bigger bundle: New customers only. Bigger Oomph bundle: New customers only.
Virgin Media launches massive discounts on its best TV and broadband bundles
Online offer ends 1st September Premium add-ons such as Sky Sports are available at extra monthly cost. Ultimate Oomph bundle: New customers only. Includes mobile SIM with unlimited minutes, texts and data. M only available as part of a package.